Customer Success Engineering Manager
5 days ago
As a Customer Success Engineering Manager, you will lead customer support and contribute to the success of our ML-based SaaS product implementation.
Broad Responsibilities:
- Lead customer support teams, focusing on delivering exceptional results for our clients
- Collaborate with cross-functional teams to gain in-depth knowledge of our product, technical details, data models, functionalities, and features
- Handle front office queries from customers and delivery teams, understand and troubleshoot problems, and work closely with engineering teams
- Owning SLAs and prioritization, ensuring seamless communication with stakeholders
This role requires owning delegation of work to team members, grooming them, and owning external-facing communication and regular status updates of support activities.
You will also perform ETL operations, ETL performance tuning, and check various types of logs from Application servers, Kubernetes, RabbitMQ, DB tables, etc.
The ideal candidate will have good knowledge of client-server/web applications, databases, and implement best practices.
In addition, you will work effectively with other cross-functional teams and share best practices.
Mandatory Requirements:
- Relevant hands-on experience in support of client-server applications and databases
- SQL & DB programming skills, including in-depth knowledge of T-SQL/PL-SQL Programming
- Good SQL query writing and debugging experience
- Knowledge in creating various database objects - Stored Procedures, User Defined Functions, Views, indexes
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience, along with benefits such as health insurance, retirement plans, and professional development opportunities.
About Algonomy: We are a global leader in algorithmic customer engagement powering digital-first strategies for retailers and brands. Our industry-leading retail expertise connects demand to supply with a real-time customer data platform as the foundation, enabling 1:1 omnichannel personalization, customer journey orchestration, and customer analytics with Xen AI at its core.
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