Senior Manager of Customer Success and Growth

1 week ago


Bengaluru, Karnataka, India Kadel Labs Pvt Ltd Full time

Job Overview: Kadel Labs Pvt Ltd is a leading venture studio in India, offering a range of software technology systems and SaaS products.

Job Description: We are seeking a Senior Manager of Customer Success and Growth who combines client engagement, account management, product evangelism, and business development with data engineering knowledge.

About the Role:

  • The successful candidate will be responsible for driving business growth through data-driven insights and customer satisfaction.
  • You will act as the primary point of contact for US-based clients, driving product strategy and client satisfaction.
  • A proven track record in business development with at least 7-10 years of experience in a similar role is required.

Key Responsibilities:

  • Identify and pursue potential leads and opportunities within target market segments.
  • Develop and implement strategies to drive business growth, including setting sales targets and creating market penetration plans.
  • Create impactful presentation and pitch decks to showcase our offerings.
  • Upsell and cross-sell additional products or services to maximize revenue from each client relationship.

Requirements:

  • Strong understanding of the IT services industry, including data engineering, AI, and enterprise application development.
  • Familiarity with software development life cycles (SDLC) and emerging trends in software technologies.
  • Excellent communication, negotiation, and interpersonal skills.
  • Demonstrated ability to build and maintain relationships with clients and partners.

Estimated Salary: ₹30 lakhs - ₹50 lakhs per annum



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