Customer Success Manager
1 day ago
BiteSpeed is a fast-growing SaaS startup revolutionizing the marketing, support, and sales landscape for e-commerce brands. As an Enterprise Customer Success Manager, you will play a pivotal role in scaling our growth and delivering exceptional service to our valued customers.
About BiteSpeed
We are a Sequoia-backed company that has raised $5.5M+ with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more backing us. Our mission is to empower e-commerce brands globally, across 50+ countries, with AI-native solutions.
Job Description
Your core responsibility as an Enterprise Customer Success Manager is to own customer relationships, make them successful, and fans of BiteSpeed. You will track product adoption, ensure maximum value, leading to upsells and expansion revenue. Become a trusted product advisor, helping customers get the most out of our platform.
You will manage cross-sells for new products and renewals, owning expansion revenue at an account level. Build a playbook for our customer success function to scale for the next stage of growth.
Requirements
You have 2+ years of experience managing customer success & support at an SMB SaaS startup. You genuinely like helping people and making them successful. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
What We Offer
We pay top of market for the right folks and offer generous equity (ESOP) to everyone in the team. Our way of life is centered around personal transformation, wealth creation, and winning together. We value going above and beyond, making things happen, saying it like it is, progressing over perfection, and not taking ourselves seriously but taking our work seriously.
Perks and Benefits
We offer health insurance cover and accident coverage for extra cushion and mental peace. Quarterly offsites are a core part of our culture, ranging from intense quarter planning sessions to crazy mafia nights and competitive cricket matches. We sponsor courses, conference tickets, books on a case-to-case basis to ensure constant growth. We trust people to make good decisions on when they need a break and for how long. We pay salaries in advance, trusting our employees first.
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