Customer Success Manager

2 weeks ago


Bengaluru, Karnataka, India SAP Full time
About the Role

We are seeking a skilled Client Delivery Manager to join our team at SAP. This role is responsible for ensuring the successful delivery of cloud hosted infrastructure and technical managed services to our customers.

Key Responsibilities
  • Own and grow client engagements, acting as the voice of the customer within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Setup proactive service plans and conduct regular service review meetings with clients.
  • Act as an escalation point for delivery-related topics, such as incidents, service requests, and other customer requirements.
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Identify top issues, define, and execute service plan activities.
  • Support commercial change request management in the client lifecycle, perform contract compliance, and risk management.
Requirements
  • Minimum 8+ years of SAP Technical administration and operations experience.
  • Fluency in English is mandatory.
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
  • Comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
What We Offer

SAP offers a highly collaborative team environment, opportunities for learning and development, recognition for individual contributions, and a variety of benefit options. We value diversity and inclusion, and we strive to create a workplace that is aligned to our purpose-driven and future-focused work.

Salary

The estimated annual salary for this position is around $120,000-$150,000, depending on location and experience.



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