Customer Success Advocate

2 days ago


Bengaluru, Karnataka, India HealthAsyst® Full time
About HealthAsyst

HealthAsyst is a pioneering IT service and product company, renowned for providing cutting-edge technology solutions to prominent healthcare IT vendors in the United States. We deliver unparalleled value through our expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms. As a trusted partner, we empower our customers to navigate the complexities of regulatory landscapes, address cost pressures, and offer high-quality services. By driving innovation in technology and accelerating problem-solving, we enable unmatched cost benefits to healthcare technology companies.

Job Overview: Customer Success Associate

This role involves building and maintaining strong relationships with our customers, ensuring high satisfaction levels with our products, and providing comprehensive support throughout the customer lifecycle. The ideal candidate will possess excellent relationship management skills, a solid understanding of US Healthcare processes, and the ability to drive customer success through proactive engagement and effective problem-solving.

Key Responsibilities:
  • Develop and nurture strong relationships with customers starting from the pre-sales period.
  • Ensure high customer satisfaction in terms of product usage and value received.
  • Monitor and understand customer satisfaction through various performance indicators (KPIs).
  • Conduct periodic reviews with customers to present product value using metrics and discuss new features and their potential benefits.
  • Address and mitigate any risks, concerns, or challenges faced by customers.
  • Monitor customer support tickets and statuses, taking appropriate actions to maintain optimal levels.
Requirements:
  • Strong ability to learn and adapt to new products.
  • Excellent client relationship management skills.
  • Proactive approach with strong project management skills.
  • Street-smart attitude and customer-oriented approach.
  • Ability to identify upsell and cross-sell opportunities and meet revenue targets.

We offer a competitive salary ranging from $70,000 - $90,000 per year, depending on experience.



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