Customer Success Partner

2 weeks ago

Bengaluru, Karnataka, India InMobi Full time

About the Role


The Supply Customer Success team operates within the broader Supply Partnerships team. In a rapidly growing market, the team combines exceptional strategic partner management skills, with an understanding of industry trends, market analysis, and a passion for uncovering new opportunities and converting these into revenue.


Key Responsibilities



  • Manage and grow customer's lifetime revenue potential by creating a shared vision and roadmap for success.
  • Develop customer relationships, and work to create and capture new opportunities with publishers.
  • Identify and collaborate with SSP's/platform partners relevant to the market and lead the strategic initiatives.
  • Be responsible and accountable for all InMobi's execution with the customers that constitute your book of business.
  • Manage a portfolio of high-priority publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement.
  • Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to InMobi's customers.
  • Develop an understanding of technical aspects of ad serving and SSP functionality.
  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success.
  • Generate growth plans by collaborating with the Business Development team, the Marketplace team, the Product, and Engineering teams to define business goals, key strategies, and growth opportunities identified through customer feedback.

What We Require



  • Flexible, startup mindset with proven success in fast-paced work environments.
  • Clear track record of being able to sell, preferably to existing customers.
  • Have experience building account plans for growth and be able to create shared vision with customers.
  • Demonstrable analytical skills, with proven ability to dive deep into the data in order to extract actionable insights that drive results and customer value.
  • Experience working with high growth clients.
  • Proven success building relationships with and influencing the perspective of decision makers.
  • Extremely proactive and biased towards taking action.
  • Creative, independent problem solver with proven ability to reason through potential large, ambiguous problems.
  • Possess strong process management and analytical skills to make it easy to juggle multiple customer needs and other projects.
  • Ability to quickly master nuances of a complex industry with many moving pieces and constant change.
  • Interest in working against an assigned quota and driving sustainable growth.
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results.
  • Experience or ability to understand the advertising technology ecosystem and current trends of monetization via platforms.
  • Work cross-functionally with a variety of teams, including Product, Marketing, legal, Operations, and Sales teams to enable partners to InMobi exchange, related products, and advocate for functionality to grow partner businesses.
  • Strong leadership skills with proven ability to influence team members and guide them.

Minimum Qualifications



  • Education: Bachelor's degree or equivalent practical experience.
  • Experience: 5 to 6 years' experience managing publisher partnerships within an advertising technology business.
  • Language: Ability to speak and write in English fluently.
  • Industry Type: Online/Digital Media or Internet Business.
  • Location – Bangalore, India.

Preferred Qualifications



  • Experience: Working experience in Programmatic advertising technology companies or online advertising.
  • Experience in quickly developing an understanding of new systems and platforms, able to independently solve any proposed problem statements with a best vision that's executable.
  • Experience working with external stakeholders & partners at all levels.

The InMobi Culture


At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.


We thrive on challenges and seize every opportunity for growth. Our core values of thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.


We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.


InMobi is proud to be an Equal Employment Opportunity and we make reasonable accommodations for qualified individuals with disabilities.


Visit https://www.inmobi.com/company/careers to better understand our benefits, values, and more.

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