Client Success Specialist
6 days ago
We are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets include One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.
About the RoleWe are seeking a Client Success Specialist to join our team focused on accelerating adoption, engagement, and growth for clients of all sizes. As a Client Success Specialist, you will be responsible for owning overall relationships with assigned clients, managing onboarding and implementations, increasing adoption, ensuring retention, and assuring high levels of customer satisfaction.
Key Responsibilities- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
- Work with the marketing team to identify customer references and develop case studies.
- 3-5 years of experience in account management or customer success.
- Strong verbal and written communication.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
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