Client Success Executive
2 weeks ago
We are looking for a motivated and experienced Client Success Executive to join our team. As a Client Success Executive, you will be responsible for providing ongoing support to our clients. In addition, you will be managing and maintaining relationships with our clients to ensure their satisfaction and success with our products and services.
**Responsibilities**:
- Establish customer support & service practices
- Provide product support, feedback, and enhancement ideas
- Build a customer success storyboard
- Key anchor maintaining a winning relationship with clients
- Understanding customer needs to help use our product to the best of its abilities
- Prepare and maintain structured processes, procedures, and time-sensitive client ops and interactions
- Research user feedback for a better understanding of product engagement parameters
- Documenting the complete process of a release
- Gathering complete information from meetings with various stakeholders and documenting all reports
- Managing client interactions, operations, and processes from product launch to technical support.
- Daily review and internal reporting of product usage, client-wise through admin dashboard setup
- Updating, implementing, and maintaining procedures.
Requirements (Qualifications & Skills)
- Bachelor’s degree in business administration, Commerce or similar.
- 2-4 years of client/customer support experience.
- Experience working with a startup workspace and culture.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office, particularly Excel.
- Basic knowledge of project management tool (any).
**Salary**: ₹500,000.00 - ₹600,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- client management: 2 years (required)
- B2B: 2 years (required)
Ability to Commute:
- Bangalore, Karnataka (required)
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