Customer Success Executive

8 months ago

Bengaluru Karnataka, India Inkle Full time

**About us**:

- Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software.
- We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. We foster a dynamic, fast-paced and collaborative environment where everyone has a voice and the opportunity to make an impact. We are committed to diversity, inclusion and work-life balance.

**Responsibilities**:

- Develop and manage client portfolios.
- Analyze customer data to improve customer experience.
- Mediate between clients and the organization.
- Improve onboarding processes.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Handle and resolve customer requests and complaints.
- Maintain existing customer success metrics and data as required.
- Aid in product design and product development.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

**Skills and Requirements**:

- Proven work experience as a Customer Success Executive/Manager
- Exceptional ability to communicate and foster positive business relationships.
- Highly organized and with the ability to multitask.
- Should be comfortable and open to working night shifts
- Self-driven and proactive nature.
- Experience analyzing and optimizing the existing processes in the Customer Success department.
- Good understanding of the customer's concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

**Benefits**:

- At Inkle, we believe in investing in our employees and offer a comprehensive benefits package to support their physical, financial, and emotional well-being. Our benefits include:

- Health insurance/Medical coverage
- Highly competitive salaries and ESOP scheme
- Relocation support and reimbursements
- Paid time off/Vacation time and holidays
- Professional growth and development opportunities

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