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Customer Success Executive

1 month ago

Bengaluru Karnataka, India DOQFY Full time

Functional Area: Sales B2B - SaaS Product

Designation: Customer Success Executive

Location: Bangalore / Karnataka

Experience: 1- 4 years

Compensation: 20,000 CTC to 25,000 CTC per month

**About DOQFY**:
DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the productivity of the organizations and easing the time consuming process of procuring the legal ancillary services.

Job Title: Customer Success Executive

Job Summary: The Customer Success Executive is responsible for ensuring the satisfaction and success of the company's customers by managing their relationships and providing support and guidance. This individual will work closely with customers to understand their needs, identify any issues or concerns, and develop strategies to retain and grow their business.

**Key Responsibilities**:

- Onboard new customers, providing training and support to ensure they are able to fully utilize the company's products or services
- Act as the primary point of contact for customers, addressing any questions or concerns they may have
- Work closely with other teams within the company, including sales and product development, to ensure that customers' needs are being met
- Identify opportunities for upselling or cross-selling, and develop and implement strategies to increase customers' lifetime value
- Monitor customer satisfaction levels and develop and implement strategies to improve them
- Analyze customer data to identify trends and insights that can inform the development of new products or services
- Prepare regular reports on customer satisfaction, retention, and revenue growth

**Qualifications**:

- Minimum of 2 years of experience in customer success, account management, or a related field
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple projects simultaneously
- Experience with data analysis and reporting
- Strong understanding of the company's products or services and the industry in which it operates
- Bachelor's degree in business, marketing, or a related field
- Strong computer skills and proficiency with CRM systems and other relevant software.

Schedule:

- Day shift

Ability to commute/relocate:

- Indiranagar,, Bengaluru - 560008, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (preferred)

**Experience**:

- Sales & Customer Service: 1 years (mandatory)
- total work: 2 years (preferred)

**Job Type**: Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person