Customer Success Executive
3 months ago
**About the Role**:
We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how customers utilize our product and identify areas for improvement for maximizing retention. As CST, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer's team but also providing actionable insights to the customer.
**Key Responsibilities**:
- Facilitating the successful onboarding of new customers
- Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove.
- Establish clear retention goals and process milestones for the customer and employees to work on.
- Increasing customers LTV and reducing churn
- Achieving annual renewal and upselling revenue targets
- Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.
- Get their feedback and represent their voice within the relevant decision junctions to improve our products.
- Assist in creating training courses and educational materials for other members of the department.
- Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process
- Work diligently towards improving all aspects of the customer experience with NeoDove.
- Handle and resolve customer requests and complaints
- Ensuring that any problem or concerns is resolved in minimum time possible
- Analyse and communicate with customers in overall performance and execution of action plans.
- Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
Application Deadline: 19/09/2024
Expected Start Date: 19/09/2024
-
Customer Success Executive
2 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Executive
2 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Executive
2 weeks ago
Bengaluru, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Bengaluru, India Quest For Success Full timeCompany DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India Leadrat Full time**CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time**CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India DOQFY Full timeFunctional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India DOQFY Full timeFunctional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India Microsoft Full timeCustomer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation...
-
Customer Success Executive
2 months ago
Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time**About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...
-
Customer Success Executive
3 months ago
Bengaluru, Karnataka, India Proactive for her Full time**Proactive For Her** is looking for **Customer Success executive **for **Indiranagar, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: 0-1 years **Designation: Customer Success Executive** **Gender**:Female Only **Location**: Indiranagar, Bangalore - Strong communication skills,...
-
Customer Success Executive
3 months ago
Bengaluru, Karnataka, India Proactive for her Full time**Proactive For Her** is looking for **Customer Success executive **for **Indiranagar, Bangalore** location **Qualification**:Anyone with Bachelors Degree(preferably in Health care, Hospital) **Experience**: Fresher **Designation: Customer Success Executive** **Gender**:Female Only **Location**: Indiranagar, Bangalore - **Strong communication skills**,...
-
Customer Success Executive
3 weeks ago
Bengaluru, Karnataka, India Tap Academy Private Limited Full time**Job Title**: Customer Success Executive **Location**: BTM Layout, Bangalore **Company**: Tap Academy **About Us**: TAP Academy is an Ed-Tech company that helps individuals build their technical skills in the Information and Technology industry. We provide excellent training, coaching, and mentoring to our students, enriching, molding, and polishing them...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India growel softech Full timeRequirement Role - Customer Support Executive Open Positions - 100 Required skills - Minimum Graduate, Freshers, Hindi and English Speaking is a must and basic understanding of finance. CTC - 2.83 LPA (2.75 LPA fixed + 8000 variable pay + 1000 communication reimbursement + Health Insurance) Location - Bangalore, Jaipur, Mumbai Customer Success...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India Paws N Collars Full time**Job Title**: Customer Success Executive **Location**: Pet Hotel by PawsnCollars, Bangalore, Karnataka **About Us**: PawsnCollars is a leading pet care facility dedicated to providing exceptional services and products for pets and their owners. Our mission is to ensure that every pet feels at home while staying with us and that every customer receives the...
-
Customer Success Executive
8 months ago
Bengaluru, Karnataka, India Inkle Full time**About us**: - Inkle is an all-in-one SaaS stack for founders to access affordable, quality, US-licensed Certified Public Accountant services. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for global companies - using software. - We are a team of passionate and creative individuals who believe in the...
-
Customer Success Executive
3 months ago
Malleswaram, Bengaluru, Karnataka, India SriStar Constructions Full time**Job Title**: Customer Success Executive **Company**: Sristar Constructions **Location**: Malleshwaram, Bangalore **Job Type**: Full-time **About Us**: **Sri Star Constructions** is dedicated to building excellence with a foundation in quality, integrity, and customer satisfaction. We deliver exceptional residential and commercial projects, driven by...
-
Customer Success Executive
3 months ago
Bengaluru, Karnataka, India Camp Automation Pvt Ltd Full timeRole: Customer Success Executive Exp - Fresher CTC - 10K Stipend Location - Jayanagar in Bangalore About the Company: We are seeking a dynamic personwith excellent communication skills, who will work in our Customer Success division. The person will be involved in client coordination, consulting, training and support activities, and will strive towards...
-
Customer Success Executive
6 months ago
Bengaluru, Karnataka, India Easyship Full timeEasyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...
-
Customer Success Executive
6 months ago
Carmelram, Bengaluru, Karnataka, India Champions Group Full timeJob Title - **Customer Success Executive** Work Location - Sarjapur Road,**Bangalore** **Shift:Night Shift-Females Only** **Customer Success - **A customer success Executive supports the client after sales prospects to active users on our Services/Products. They have to be focused on customer loyalty and building close long-term client relationships....