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Technical Support Executive

1 month ago

Hyderabad, Telangana, India Mazenet solution Full time

Job Overview

Mazenet solution seeks a highly skilled Technical Support Executive to join our team in Hyderabad. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

 

Salary: ₹3.2-3.5 LPA

 

Job Description

We are looking for a Technical Support Executive who can respond to customer queries via phone, email, chat, and social media. You will be required to diagnose and resolve issues efficiently while maintaining high customer satisfaction scores. Additionally, you will need to use our knowledge base to provide root cause assessments and handle escalations raised by customers and partners.

 

Required Skills and Qualifications

To succeed in this role, you should have excellent communication skills, both written and verbal. Strong analytical and problem-solving skills, combined with business acumen and industry knowledge, are also essential. A Bachelor's Degree in Science/Technology/Engineering/Mathematics/Computer Science/Computer Applications/IT from 2020, 2021, or 2022 batch is mandatory. Consistent academic records of 50% in 10th, 12th, UG are also required.

 

Benefits

As a Technical Support Executive at Mazenet solution, you will have the opportunity to work in a dynamic environment and contribute to the growth of our organization. We offer flexible working hours, which include rotational shifts and night shifts. Our company is open to relocation across India, so we encourage candidates who are willing to relocate and adapt to different work environments.