Technical Support Specialist

1 week ago


Hyderabad, Telangana, India Genpact Full time
Job Description

Overview

As a Helpdesk Engineer at Genpact, you will be responsible for providing technical support to the executive leadership and Board members. The successful candidate should have excellent communication skills and the ability to work in a fast-paced environment.

Salary

The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on experience.

Responsibilities

  • Handle IT requests through various ticketing tools within agreed SLAs.
  • Troubleshoot minor wireless, network, or printer issues and escalate major issues to the IT infrastructure technical teams.
  • Set up and configure computer systems, including desktops, laptops, and printers.
  • Provide second-level support to Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices.
  • Support new transitions, ramp-ups/downs, business migrations/site consolidations projects.
  • Participate in Infra Projects (refresh/upgradations/migrations/new technology rollout).
  • Maintain knowledge articles and provide hands-on support to other IT teams.
  • Install and configure computer hardware, operating systems, and applications.

Required Skills and Qualifications

To succeed in this role, you should have:

  • Advanced understanding of technology hardware.
  • Working knowledge of PC/LAN application software, including Office 365 and Internet browsers.
  • User provisioning of various business applications (ERP).
  • Excellent communication and problem-solving skills.

Benefits

We offer a competitive salary, opportunities for professional growth, and a dynamic work environment.



  • Hyderabad, Telangana, India Inventionyard Full time

    We’re seeking a talented technical support specialist to join our team at Inventionyard Pvt Ltd. This role will be based in Hyderabad and Bengaluru locations.As a technical support specialist, you will be responsible for providing top-notch support to our clients. Your excellent communication skills, knowledge of technical support, and trouble shooting...


  • Hyderabad, Telangana, India ValueLabs Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our technical support team at ValueLabs.The successful candidate will provide technical assistance to internal teams and customers, troubleshoot complex technical issues, and resolve problems in a timely and efficient manner.


  • Hyderabad, Telangana, India FLY Consulting Services Full time

    Job OverviewWe are looking for a skilled Technical Support Specialist to join our team at FLY Consulting Services. In this role, you will be responsible for providing top-notch technical support via voice calls to our clients.


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    At RealPage, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This role is an excellent opportunity for individuals with a strong technical background and excellent customer service skills to provide top-notch support to our clients.


  • Hyderabad, Telangana, India TERAFINA SOFTWARE SOLUTIONS PRIVATE LIMITED Full time

    Job Title: NCR VoyixAbout the Role:We are currently seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing 3rd-level technical software application support and resolving customer cases.Responsibilities:- Provide technical assistance and remote troubleshooting support as...


  • Hyderabad, Telangana, India CorroHealth Full time

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our team at CorroHealth in Hyderabad or Chennai. As a Technical Support Specialist, you will be responsible for providing advanced technical support in a customer-facing role.


  • Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    Job OverviewWe are seeking a highly skilled and motivated IS Analyst Technical Support professional to join our team at F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch.About the RoleThe successful candidate will provide desktop support for Franklin Templeton employees, addressing technical issues, requests, and supporting the IT infrastructure.This position...


  • Hyderabad, Telangana, India Next Education Full time

    Technical Support Role at Next EducationWe are seeking a skilled Technical Support professional to join our team at Next Education. As a Technical Support Specialist, you will be responsible for helping customers resolve technical issues by analyzing feedback and utilizing your technical expertise.Key Responsibilities:Analyze customer feedback to identify...


  • Hyderabad, Telangana, India Axiom Technologies Full time

    Axiom Technologies is a leading Global IT Services provider, supporting medium to large-scale enterprises in delivering top-notch IT solutions.We invite experienced professionals to join our team as a Technical Support Specialist, where you will play a pivotal role in providing exceptional support to our clients.Key Responsibilities:Research and identify...


  • Hyderabad, Telangana, India Forsys Inc Full time

    About Forsys Inc.Forsys Inc. is a global technology firm providing a wide spectrum of enterprise, cloud, and analytics services.It was incorporated with an aim to provide quality services in the field of software solutions, including front, middle and back-office systems.Forsys' prime offerings are in the areas of Cloud and Analytics, Supply Chain...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services, a global leader in IT consulting and business solutions.We are currently seeking an experienced Technical Support Specialist to join our team. This is a challenging role that requires strong communication skills, technical expertise, and problem-solving abilities.As a Technical Support Specialist, you will be...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled Technical CXONE Support Specialist to join our team at Tata Consultancy Services. This role will involve providing L1 support for Nice CXONE related Incidents and Service Requests.As a Technical CXONE Support Specialist, you will be responsible for handling calls, providing technical support, troubleshooting, and...


  • Hyderabad, Telangana, India Mi3 Full time

    At Mi3, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.Your ability to work in complex networking environments and provide exceptional customer service will make you an ideal...


  • Hyderabad, Telangana, India Se7en Tech IT Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Se7en Tech IT Solutions. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch support to customers.About the RoleThe successful candidate will be responsible for providing service and customer...


  • Hyderabad, Telangana, India Movate Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Movate in Hyderabad.About the RoleThis is a full-time position that requires a minimum of 0-1 year of international calling experience.Responsibilities:Provide phone, chat, email, and video-call based technical assistance to users.Perform L1 & L2...


  • Hyderabad, Telangana, India RECRUMART Full time

    We are seeking a highly skilled IT Technical Support Specialist to join our team at RECRUMART. This role is responsible for providing top-notch technical assistance to our customers, ensuring their software and hardware issues are resolved efficiently and effectively.About the RoleDiagnose and troubleshoot complex technical issues, including account setup...


  • Hyderabad, Telangana, India GlobalData Plc Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at GlobalData Plc. This role is ideal for women looking to launch their careers in technical support.About the RoleThe successful candidate will be responsible for providing top-notch technical support to our clients, including troubleshooting basic technical issues, installing...


  • Hyderabad, Telangana, India Smart IMS Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Smart IMS Inc. This is a challenging role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide top-notch technical support to our employees, resolving...


  • Hyderabad, Telangana, India 2coms Full time

    Exciting Opportunity at 2comsHiring for a Senior Technical Support Specialist @ Hyderabad for a Leading MNC.About the Company:2coms is an American Multinational Information Technology Services and Consulting Company.Job Title and Location:Technical Support Voice, Hyderabad.Work Arrangement:Work From Office (WFO).Job Requirements:UG / Graduate with min 1 year...


  • Hyderabad, Telangana, India Movate Full time

    Movate is a dynamic organization seeking a Technical Support Specialist to join our team in Hyderabad.We offer an attractive salary package of ₹350,000 per annum for this full-time role.**Job Description:**As a Technical Support Specialist, you will be responsible for providing high-quality technical assistance to users through phone, chat, email, and...