Technical Support Specialist
1 week ago
Overview
As a Helpdesk Engineer at Genpact, you will be responsible for providing technical support to the executive leadership and Board members. The successful candidate should have excellent communication skills and the ability to work in a fast-paced environment.
Salary
The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on experience.
Responsibilities
- Handle IT requests through various ticketing tools within agreed SLAs.
- Troubleshoot minor wireless, network, or printer issues and escalate major issues to the IT infrastructure technical teams.
- Set up and configure computer systems, including desktops, laptops, and printers.
- Provide second-level support to Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices.
- Support new transitions, ramp-ups/downs, business migrations/site consolidations projects.
- Participate in Infra Projects (refresh/upgradations/migrations/new technology rollout).
- Maintain knowledge articles and provide hands-on support to other IT teams.
- Install and configure computer hardware, operating systems, and applications.
Required Skills and Qualifications
To succeed in this role, you should have:
- Advanced understanding of technology hardware.
- Working knowledge of PC/LAN application software, including Office 365 and Internet browsers.
- User provisioning of various business applications (ERP).
- Excellent communication and problem-solving skills.
Benefits
We offer a competitive salary, opportunities for professional growth, and a dynamic work environment.
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