Technical Support Specialist

1 month ago


Hyderabad, Telangana, India Se7en Tech IT Solutions Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Se7en Tech IT Solutions. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch support to customers.

About the Role

The successful candidate will be responsible for providing service and customer support over the phone or through dispatches, diagnosing errors or technical problems and determining appropriate solutions. They will also be required to produce timely and detailed service reports, document processes, and make calls to clients on a daily basis.

In addition, the ideal candidate will have a good command over Excel, Word, and PowerPoint, as well as the ability to follow company filed procedures and protocols. They will also need to cooperate with the technical team and share information across the organisation, comprehend customer requirements, and make appropriate recommendations/briefings.

This role requires strong communication skills, attention to detail, and the ability to work under pressure. The successful candidate will be able to build positive relationships with customers and provide exceptional service experience.



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