Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to support our enterprise-level clients.
This role involves providing technical assistance for software solutions, ensuring prompt and effective resolution of customer issues.
Key Responsibilities:- Diagnose and troubleshoot complex technical issues related to Windows Server, Windows Client, networking, Active Directory, and printers.
- Collaborate with IT professionals to address their technical concerns, ensuring high levels of satisfaction.
- Maintain detailed documentation of troubleshooting processes and resolutions.
- Bachelor's degree in Computer Science or equivalent degree/qualification.
- 5+ years of experience in Technical Support, directly supporting IT professionals.
- Strong expertise in Windows Server and Client troubleshooting.
- Proficiency in LAN and WAN troubleshooting.
Estimated salary: $90,000 - $110,000 per year
Benefits:
- Opportunity to work with enterprise business-to-business (B2B) technical support environments.
- Exposure to Software as a Service (SaaS) support environments.
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