Technical Support Specialist

1 week ago


Hyderabad, Telangana, India Willspired Solutions Pvt Ltd Full time

We are seeking a skilled Technical Support Specialist to support our enterprise-level clients.

This role involves providing technical assistance for software solutions, ensuring prompt and effective resolution of customer issues.

Key Responsibilities:
  • Diagnose and troubleshoot complex technical issues related to Windows Server, Windows Client, networking, Active Directory, and printers.
  • Collaborate with IT professionals to address their technical concerns, ensuring high levels of satisfaction.
  • Maintain detailed documentation of troubleshooting processes and resolutions.
Qualifications:
  • Bachelor's degree in Computer Science or equivalent degree/qualification.
  • 5+ years of experience in Technical Support, directly supporting IT professionals.
  • Strong expertise in Windows Server and Client troubleshooting.
  • Proficiency in LAN and WAN troubleshooting.

Estimated salary: $90,000 - $110,000 per year

Benefits:

  • Opportunity to work with enterprise business-to-business (B2B) technical support environments.
  • Exposure to Software as a Service (SaaS) support environments.


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