IT Technical Support Specialist
2 weeks ago
We are seeking a highly skilled IT Technical Support Specialist to join our team at RECRUMART. This role is responsible for providing top-notch technical assistance to our customers, ensuring their software and hardware issues are resolved efficiently and effectively.
About the Role- Diagnose and troubleshoot complex technical issues, including account setup and network configuration.
- Utilize your analytical skills to identify solutions to software and hardware problems.
- Provide clear and concise guidance to customers via phone, email, or chat, helping them resolve technical issues.
- Escalate unresolved issues to internal teams as necessary.
- Ensure timely and accurate feedback is provided to customers.
In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. If you're passionate about delivering exceptional customer service and possess a strong background in technical support, we encourage you to apply.
Qualifications and Experience- Bachelor's Degree in Electrical, Electronics, or E&C Engineering.
- Proven experience in managing installation, troubleshooting, and testing of access control/CCTV/Fire Alarms/Attendance systems.
- Proficiency in SQL Server, DB Management, ACS/CCTV/Fire Alarms.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on qualifications and experience. If you're looking for a challenging and rewarding role in IT technical support, please submit your application.
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