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Technical Support Specialist

1 month ago

Hyderabad, Telangana, India Movate Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at Movate in Hyderabad.

About the Role

This is a full-time position that requires a minimum of 0-1 year of international calling experience.

Responsibilities:
  • Provide phone, chat, email, and video-call based technical assistance to users.
  • Perform L1 & L2 remote support for various technical issues.
  • Ensure user satisfaction through effective handling of user problems.
  • Follow proper escalation procedures and perform assigned functions according to standardized policies and procedures.
Required Skills and Qualifications:

To be successful in this role, you should have basic analytical ability and cognitive skills to understand and resolve technical issues. You should also have experience with troubleshooting issues related to hardware and software on multiple operating systems including Linux, Mac, and Windows desktop environments.

Estimated Salary: ₹500,000 - ₹700,000 per annumBenefits:

This role offers a competitive salary package with benefits that include opportunities for growth and development within the company.