Technical Support Specialist

3 days ago


Hyderabad, Telangana, India Genpact Full time

We are seeking an experienced Helpdesk Engineer to join our team in Hyderabad. As a Helpdesk Engineer, you will be responsible for providing technical support and resolving issues related to desktop computers, laptops, printers, projectors, and scanners.

The ideal candidate should have advanced knowledge of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. You should be able to troubleshoot and resolve minor wireless, network, switch, or printer issues, and escalate major issues to the IT infrastructure technical teams.

You will also be responsible for setting up and configuring computer systems, troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers, and providing second-level support to Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices.

Additionally, you will be expected to provide user provisioning of various business applications (ERP), support new transitions, ramp-ups/downs, business migrations/site consolidations projects, and support infrastructure projects (refresh/upgradations/migrations/new technology rollout).

This is a fantastic opportunity to work with a leading company like Genpact, where you will have the chance to grow your career and develop your skills as a Technical Support Specialist.



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