Technical Support Specialist
2 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services.
About the RoleThis is a challenging opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences. The successful candidate will be responsible for providing top-notch technical support to end-users, resolving complex issues related to infrastructure, and ensuring seamless connectivity across various platforms.
Key Responsibilities- Troubleshooting and Resolution: Analyze and resolve customer issues related to End User Computing Devices (Laptop/Desktop/VDI), network connectivity, PCs, and VPN connectivity.
- Technical Expertise: Possess hands-on experience with Windows Operating System, Remote Desktop Client Software's, and ticketing tools.
- Communication Skills: Excellent oral and written communication skills to provide clear guidance to customers and stakeholders.
- Problem Prevention: Anticipate customer needs and proactively identify solutions to prevent potential issues.
To be successful in this role, you will need:
- A minimum of 4 years of experience in a similar technical support role.
- Demonstrated expertise in Windows Operating System, Remote Desktop Client Software's, and ticketing tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work in a dynamic environment and adapt to changing priorities.
We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on your experience and qualifications. Our comprehensive benefits package includes medical insurance, retirement plan, and paid time off.
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