Technical Application Support Specialist
3 days ago
We are seeking a skilled Technical Application Support Specialist to join our team at EMCUSO. This role is based in Hyderabad, India, and requires 5+ years of experience in application support or a similar field.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to work under pressure and prioritize tasks effectively.
About the Role:
The successful candidate will be responsible for providing technical support and ensuring the smooth operation of enterprise-level applications. This includes monitoring, maintaining, and supporting applications to ensure high availability and performance, as well as diagnosing and resolving incidents and issues.
Key Responsibilities:
- Application Maintenance and Support:
- Monitor and maintain applications to ensure high availability and performance.
- Diagnose and resolve application-related incidents and issues.
- Incident and Problem Management:
- Respond to application incidents and service requests in line with SLAs.
- Escalate unresolved issues to appropriate teams while maintaining ownership of communication.
- Environment Management:
- Manage application environments, including production, testing, and staging.
- Deploy updates, patches, and enhancements to applications as needed.
- Performance Monitoring and Optimization:
- Use monitoring tools to track application performance.
- Identify and resolve performance bottlenecks and optimize resource usage.
Requirements and Qualifications:
- Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience:
- 5+ years of experience in application support or a similar role.
- Proven experience supporting enterprise-level applications.
- Technical Skills:
- Proficiency in application monitoring and logging tools.
- Strong knowledge of operating systems and databases.
- Familiarity with scripting languages for automation.
- Experience with ITIL processes for incident and problem management.
Preferred Qualifications:
- Experience with cloud platforms (AWS, Azure, or GCP).
- Familiarity with DevOps tools and processes.
- ITIL Foundation Certification or equivalent.
Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on qualifications and experience.
At EMCUSO, we offer a competitive salary package, along with opportunities for professional growth and development. If you are a motivated and experienced Technical Application Support Specialist looking for a new challenge, please submit your application.
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