Technical Support Specialist

3 days ago


Hyderabad, Telangana, India Smart IMS Inc. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Smart IMS Inc. This is a challenging role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide top-notch technical support to our employees, resolving hardware and software issues efficiently and effectively.
  • Collaborate with our IT team to identify and implement solutions for complex technical problems.
  • Maintain a high level of proficiency in various computer systems, including Windows 10 and Office 365.
  • Develop and maintain remote support tools and video conference equipment to ensure seamless communication.
  • Work closely with colleagues to resolve issues and improve overall team performance.
Requirements:
  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • At least 2 years of experience in technical support or a related field.
  • Excellent problem-solving skills, attention to detail, and strong analytical thinking.
  • Proficiency in multiple computer systems and software applications.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
Estimated Salary:

$65,000 - $85,000 per year, depending on experience and qualifications.

About Us

Smart IMS Inc. is a leading provider of innovative technology solutions. Our company values innovation, collaboration, and customer satisfaction, and we are committed to creating a positive and inclusive work environment.



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