Technical Support Specialist
5 hours ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Microsoft Advertising. As a Technical Support Specialist, you will play a critical role in providing advanced technical support for Microsoft online advertising global sales teams.
Responsibilities
- Perform deep technical investigations to isolate and solve complex performance issues for Microsoft Advertising customers and partners.
- Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
- Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customers from being impacted.
Requirements
- BS in Computer Science, Engineering, or related technical discipline.
- Minimum 4-6 years of experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high-volume commercial website or service.
- Minimum 3+ years' experience using TSQL required with ability to manipulate data rapidly and use complex joins (3+ years' experience preferred) and Stored Procs.
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