Technical Support Specialist

1 month ago


Hyderabad, Telangana, India Microsoft Full time

About the Role

Microsoft Advertising is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo.

Key Responsibilities

  • Perform deep technical investigations to isolate and solve complex performance issues for Microsoft Advertising customers and partners.
  • Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
  • Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customers from being impacted.
  • Drive root cause analysis and service improvements involving bug fixes in close partnership across several Engineering teams.

Requirements

  • BS in Computer Science, Engineering or related technical discipline.
  • Minimum 4-6 years experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high-volume commercial website or service.
  • Minimum 3+ years' experience using TSQL required with ability to manipulate data rapidly and use complex joins (3+ years' experience preferred) and Stored Procs.
  • Ability to analyze and visualize large data sets to find issue trends.
  • Practical experience running online systems built on Azure or similar cloud providers.
  • Minimum 2+ years experience in Python, C#, JavaScript, or any object-oriented programming (OOP) languages.
  • Minimum 2+ years experience in web API technologies, preferably SOAP, JSON, XML.

About Microsoft

Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.



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