Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Highspot. As a Technical Support Specialist, you will be responsible for providing first-level technical support to end-users via phone, email, or chat, addressing hardware, software, and network-related issues.
Key Responsibilities
- Provide technical support to end-users via various communication channels.
- Create, update, and close support tickets in the ticketing system.
- Escalate complex problems to higher support tiers.
- Install, modify, and repair computer hardware and software.
- Follow up with internal customers to ensure issues have been resolved.
- Manage the deployment, monitoring, maintenance, upgrade, and support of organization enterprise systems, hardware and software, and desktop/Mac/PC systems.
- Maintain a strong commitment to customer satisfaction by delivering high-quality, professional support.
Required Qualifications
- 2-5 years of Technical Help Desk experience.
- Extensive knowledge of Okta, Jamf, and G Suite.
- Proficiency in Mac & Windows operating systems.
- Ability to use basic networking troubleshooting tools.
- Strong interpersonal communication skills.
- Exceptional proficiency in both written and verbal communication.
Working Conditions
- Flexible working hours may be required to accommodate business needs.
- Align with PST hours for support on various days working remotely.
- Align with IST hours for in-office support and collaboration as needed.
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