Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India Mi3 Full time

Technical Support Specialist

 

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.

Key Responsibilities

  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Liaise between sales team, customer success team, and customers to properly address customer problems
  • Troubleshoot and configure software and hardware
  • AD, DNS, DHCP, and antivirus support

Qualifications

  • 2+ years' of technical support experience
  • Customer service oriented
  • Strong written and verbal troubleshooting skills

 

About Mi3

Mi3 is a company that prides itself on providing top-notch technical support to its customers. As a Technical Support Specialist, you will be an integral part of our team, working closely with customers to resolve their technical issues.



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