Technical Support Specialist
1 day ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at Reputation. As a Technical Support Specialist, you will be responsible for handling customer technical support cases through phone and email submission, cross-departmental collaboration to provide resolution for client requests, and queue management with emphasis on efficiency, quality & quantity.
Responsibilities:
- Provide timely and effective technical support to customers via phone and email.
- Collaborate with cross-functional teams to resolve client requests and improve overall customer experience.
- Manage technical support queues to ensure efficient and effective issue resolution.
- Develop and maintain in-depth knowledge of our platform and its features.
- Communicate product enhancements and best practices to clients.
- Perform additional duties as assigned.
Requirements:
- 2-4 years of work experience in customer success, technical support, or account management.
- Excellent phone skills and ability to communicate complex technical information to non-technical customers.
- Knowledge of social media platforms and review sites.
- Excellent written and verbal communication skills.
- Positive attitude and team-first mentality.
- Advanced skillset with Excel and ability to analyze data.
- Able to adapt to changing priorities and directions.
- Knowledge of Salesforce CRM.
- Solid analytical, problem-solving, and organizational skills.
- Bachelor's Degree or equivalent experience preferred.
About Reputation:
Reputation is a leading provider of customer experience solutions. We help businesses build strong relationships with their customers through our innovative platform. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.
What We Offer:
- Flexible working arrangements.
- Career growth opportunities with paid training and tuition assistance.
- Active Employee Resource Groups (ERGs) to foster inclusion and community.
- An equitable work environment.
Why Work at Reputation?
At Reputation, we believe in empowering our employees to make an impact in their work every day. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India Next Education Full timeTechnical Support Role at Next EducationWe are seeking a skilled Technical Support professional to join our team at Next Education. As a Technical Support Specialist, you will play a crucial role in helping our customers resolve technical issues and improve their overall experience.Key Responsibilities:Analyze customer feedback to identify the root cause of...
-
Technical Support Specialist
17 hours ago
Hyderabad, Telangana, India Next Education Full timeAt Next Education, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for helping customers resolve technical issues by analyzing feedback and using your technical expertise. You will also be proactive in detecting problems before they happen. Your goal will be to provide...
-
Technical Support Specialist
18 hours ago
Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full timeKey Responsibilities:We are seeking a skilled Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or in-person.Key Skills:Basic technical knowledge of PCsBasic knowledge of MS Outlook...
-
Technical Support Specialist
2 days ago
Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at Amazon Development Centre (India) Private Limited. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and ensuring that our software solutions meet the highest standards of quality.Key ResponsibilitiesProvide...
-
Technical Support Specialist
17 hours ago
Hyderabad, Telangana, India Productsup Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and collaborating with our internal teams to ensure seamless support experiences.Key...
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India Reputation Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Reputation. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients. If you have a passion for customer success and problem-solving, and thrive in a fast-paced work environment, we...
-
Technical Support Specialist
19 hours ago
Hyderabad, Telangana, India Highspot Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Highspot. As a Technical Support Specialist, you will be responsible for providing first-level technical support to end-users via phone, email, or chat, addressing hardware, software, and network-related issues.Key ResponsibilitiesProvide technical support to...
-
Technical Support Specialist
17 hours ago
Hyderabad, Telangana, India Kofax Full timeJob Title: Technical Support SpecialistJob Summary:The Technical Support Specialist is responsible for providing business-critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In...
-
Technical Support Specialist
17 hours ago
Hyderabad, Telangana, India Microsoft Full timeAbout the RoleMicrosoft Advertising is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such...
-
Technical Support Specialist
18 hours ago
Hyderabad, Telangana, India Kofax Full timeJob Purpose:The Technical Support Specialist is responsible for delivering high-quality technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Specialist
4 days ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeJob Title: Technical Support SpecialistLocation: Hyderabad (HitechCity)Salary: Up to 3.5 LPAJob Type: Permanent Full-TimeJob Summary:We are seeking an experienced Technical Support Specialist to join our Domestic Tech Support Voice process. The ideal candidate should have excellent communication skills in both English and Hindi and a minimum of 1 year of...
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full timeJob DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd.Key Responsibilities:Provide technical support to customers via phone, email, and in-personTroubleshoot and resolve technical issues with PCs, MS Outlook, and Internet and NetworkingAssist with operating system...
-
Technical Support Specialist
4 days ago
Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full timeKey Responsibilities:We are seeking a skilled Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd. The ideal candidate will have basic technical knowledge of PCs, MS Outlook troubleshooting, Internet and Networking, and Operating systems like Windows XP.Requirements:Basic technical knowledge of PCsBasic Knowledge of MS...
-
Technical Support Specialist
17 hours ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeJob Title: Technical Support SpecialistLocation: Hyderabad (HitechCity)Salary: Up to 3.5 LPAJob Type: Permanent Full TimeJob Summary:We are seeking an experienced Technical Support Specialist to join our Domestic Tech Support Voice process. The ideal candidate should have excellent communication skills in both English and Hindi and a minimum of 1 year of...
-
Technical Support Specialist
5 days ago
Hyderabad, Telangana, India Axiom Technologies Full timeAbout the RoleAxiom Technologies is a leading IT services partner seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support...
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India People First Consultants Full timeJob Role: Technical Support SpecialistLevelProvide exceptional technical support to customers via voice calls.No of Open roles40LocationHYDMandatorySkillsExcellent communication skills with technical support teams.Experience Range13 yearsCTC4 to 4.2 LPA (Incl of variable 18000) 20% hike will be given from current CTC.NoticePeriodImmediateNature of...
-
Technical Support Specialist
18 hours ago
Hyderabad, Telangana, India TechMojo Solutions Private Limited Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TechMojo Solutions Private Limited. The ideal candidate will be responsible for configuring and troubleshooting our platform in production, to resolve our customers' technical issues.Key ResponsibilitiesMonitor and debug technical platform servicesManage and address...
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India IOTRL Connect Full timeAbout IOTRL ConnectIOTRL Connect is a rapidly expanding B2B SaaS company in the Environment Health and Safety (EHS) sector, dedicated to reducing accidents through our AI-driven safety solutions. Our Driving Safety Solution leverages AI to monitor and improve driving behavior for sales and service field forces, proactively preventing accidents and enhancing...
-
Technical Support Specialist
19 hours ago
Hyderabad, Telangana, India Reputation Full timeAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Reputation. As a Technical Support Specialist, you will be responsible for handling customer technical support cases through phone and email submission, collaborating with cross-functional teams to provide resolution for client requests, and managing queues with emphasis...
-
Technical Support Specialist
6 days ago
Hyderabad, Telangana, India Axiom Technologies Full timeAxiom Technologies is a global IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional technical support and services to our clients.We are seeking a skilled End User Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance...