Technical Support Specialist

1 month ago


Hyderabad, Telangana, India Axiom Technologies Full time
About the Role

Axiom Technologies is a leading IT services partner seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, or chat, troubleshooting and resolving technical issues in a timely and professional manner.
  • Diagnose and resolve software and hardware issues, including account setup and network configuration.
  • Collaborate with internal teams to escalate unresolved issues and provide prompt and accurate feedback to clients.
  • Stay up-to-date with the latest technologies and trends, ensuring our clients receive the best possible support.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.
Requirements
  • 3+ years of relevant experience in a technical support role.
  • Strong technical skills, including knowledge of Microsoft Intune, computer OS/peripherals troubleshooting, and hardware/software installation.
  • Excellent customer service and communication skills, with the ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on problem-solving and analytical skills.
What We Offer

Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and technically skilled individual looking for a new challenge, please submit your resume to [email address].



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