Senior Technical Support Specialist

4 weeks ago


Hyderabad, Telangana, India Smart IMS Inc. Full time
Job Description:

Smart IMS Inc. is seeking an experienced Senior Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support services to our customers.

Key Responsibilities:
• Provide timely and effective technical support via phone, email, and remote desktop sessions.
• Troubleshoot and resolve complex technical issues related to Windows 10, Office 365, and mobile devices.
• Collaborate with internal teams to identify and implement process improvements.

Requirements:
• Bachelor's degree in Computer Science or a related field.
• Minimum 3 years of experience in technical support or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Salary Range:
$60,000 - $80,000 per year, depending on experience.

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