Senior IT Service Desk Technical Support Specialist
4 days ago
Tata Consultancy Services is seeking a skilled Senior IT Service Desk Technical Support Specialist to join our team. This role requires a strong background in technical support and quality assurance.
**About the Role**: The Senior IT Service Desk Technical Support Specialist will be responsible for providing exceptional customer service, technical troubleshooting, and quality assurance services to our clients. They will work closely with our IT team to ensure seamless delivery of services and resolve complex technical issues.
**Responsibilities**:
- Provide voice and chat support to customers
- Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
- Excellent Customer handling/soft skills
- Logging incidents and service requests and manage their lifecycle
- Quality assurance experience in Service desk area and management reporting
**Requirements**:
- Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience
- Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
- IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
- ITIL V4 Foundation Exposure
- Willingness to work in 24/7 ops incl night shifts and weekends
**Salary**: Estimated $65,000 - $85,000 per year, depending on location and experience.
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