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Senior Technical Support Specialist

1 month ago

Hyderabad, Telangana, India 2coms Full time

Exciting Opportunity at 2coms


Hiring for a Senior Technical Support Specialist @ Hyderabad for a Leading MNC.


About the Company:

2coms is an American Multinational Information Technology Services and Consulting Company.


Job Title and Location:

Technical Support Voice, Hyderabad.


Work Arrangement:

Work From Office (WFO).


Job Requirements:

  • UG / Graduate with min 1 year experience in Technical Support Voice process.

Immediate Joiner Required. Rotational Shift, 5 days working (2 days rotational week off).


Job Role and Responsibilities:

Senior Technical Support Specialist - Technical Support Voice Process:

  • Taking calls Solving Customer technical issues and complaints.

Key Skills and Qualifications:

The ideal candidate should have:

  • Good Communication skills.
  • Flexible to work in shifts.
  • Excellent English - both in verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.

Education:

Undergraduate / Graduate / Post Graduate.


Salary and Benefits:

We offer an estimated annual salary of ₹6,50,000 - ₹8,00,000 depending on qualifications and experience, plus benefits including Both side Cab, Incentive, Shift Allowance and opportunities for career growth.