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Technical Support Specialist

2 months ago


Hyderabad, Telangana, India Mi3 Full time

At Mi3, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.

Your ability to work in complex networking environments and provide exceptional customer service will make you an ideal candidate for this role.

  • Configure and troubleshoot our product to resolve customer technical issues
  • Liaise between internal teams and customers to address technical problems efficiently
  • Manage electronic tickets and provide timely resolutions
  • Troubleshoot and configure software and hardware, including AD, DNS, DHCP, and antivirus systems

This is a fantastic opportunity to develop your skills and expertise in technical support and customer service. With a competitive salary of $70,000 - $90,000 per year, depending on experience, and a range of benefits, we offer a rewarding and challenging environment in which to grow your career.

Key Qualifications:

  • 2+ years' experience in technical support
  • Excellent written and verbal communication skills
  • Strong troubleshooting and problem-solving abilities