Technical Support Specialist

2 days ago


Hyderabad, Telangana, India Genpact Full time
Job Summary:
Genpact is seeking a skilled Technical Support Specialist to join our team. This role involves handling technical issues, providing IT support, and ensuring seamless operations of computer systems.

About the Role:
We are looking for an experienced technical professional with excellent communication skills to handle voice and non-voice tickets within agreed Service Level Agreements (SLAs). The ideal candidate will have advanced knowledge of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

Responsibilities:
- Troubleshoot minor wireless, network, switch, or printer issues; escalate major issues to IT infrastructure technical teams
- Configure computer systems and troubleshoot issues related to MDM, OS, Standard Office Suite, and Browsers
- Provide second-level support to Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices
- Collaborate with other IT teams for scheduled activities and provide hands-on support

Requirements:
- 1-3 years of experience in technical support or a related field
- Excellent communication skills and ability to work with executive leadership and Board members
- Advanced understanding of technology hardware and software applications

What We Offer:
- Estimated salary: ₹800,000 - ₹1,200,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

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