Technical Support Specialist
1 week ago
What We Are Looking For
We are seeking an experienced Technical Support Specialist to join our team at Nisum India. The ideal candidate will have a strong background in cloud-based systems and be able to diagnose and resolve complex technical issues.
Key Responsibilities
- Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software.
- Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
- Perform proactive analysis and troubleshooting to predict and prevent production incidents.
Requirements
- At least 8+ years of experience and minimum of 4 years in production support.
- Strong understanding of networking protocols and experience with TCP dumps and other network sniffers.
- Experience with log analytics systems like Azure Analytics and Splunk.
- Working knowledge of Web-related technologies including DNS, HTTP, HTTPS, and SSL certificates.
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