Technical Support Specialist

1 week ago


Hyderabad, Telangana, India Nisum Full time

What We Are Looking For

We are seeking an experienced Technical Support Specialist to join our team at Nisum India. The ideal candidate will have a strong background in cloud-based systems and be able to diagnose and resolve complex technical issues.

Key Responsibilities

  • Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software.
  • Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
  • Perform proactive analysis and troubleshooting to predict and prevent production incidents.

Requirements

  • At least 8+ years of experience and minimum of 4 years in production support.
  • Strong understanding of networking protocols and experience with TCP dumps and other network sniffers.
  • Experience with log analytics systems like Azure Analytics and Splunk.
  • Working knowledge of Web-related technologies including DNS, HTTP, HTTPS, and SSL certificates.


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