Technical Support Professional
1 day ago
About Spruce IT Pvt. Ltd.
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Professional, you will be responsible for delivering exceptional customer service and technical support to our clients.
Salary: $60,000 - $80,000 per year.
Job Description:The successful candidate will have a strong understanding of Windows and Linux operating systems, as well as familiarity with cloud platforms like OCI or Azure. You will be required to perform basic troubleshooting of operating systems, cloud environments, and databases, and apply critical thinking and standard operating procedures (SOPs) and knowledge base (KB) articles for issue resolution.
You will also be responsible for escalating complex technical issues to higher support levels as needed, managing incident intake and prioritizing tasks efficiently to ensure timely resolution, and maintaining and updating incident logs and documentation with accurate details.
Required Skills and Qualifications:- Customer Service: Proven ability to deliver excellent customer service in a technical support environment.
- Technical Knowledge: Basic understanding of Windows and Linux operating systems, familiarity with cloud platforms like OCI or Azure, and basic knowledge of ServiceNow or similar IT service management systems.
- Problem-Solving Skills: Ability to apply basic troubleshooting techniques and critical thinking to resolve issues efficiently.
- Adaptability & Learning: Quick to learn new technologies and adapt to changing technical environments.
- Communication: Strong verbal and written communication skills for effective interaction with end users and internal teams.
- Documentation & Reporting: Experience in creating and maintaining incident reports and technical documentation.
Preferred Qualifications: Familiarity with the financial industry or its associated technologies is a plus, as is basic knowledge of DevOps practices and Kubernetes.
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