Technical Support Professional

4 days ago

Hyderabad, Telangana, India Programmers Full time

About Programmers

Programmers is a dynamic and innovative organization that provides cutting-edge solutions to clients worldwide.

Estimated Salary: ₹2,000,000 per year

Job Overview

We are seeking an exceptional Helpdesk Support Engineer/IT Helpdesk Engineer to join our team in Hyderabad and Jaipur. The ideal candidate will possess strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support to our users.

Key Responsibilities:

  • Technical Troubleshooting: Provide advanced technical support for hardware, software, and network issues, diagnosing and resolving complex problems involving operating systems, applications, and network connectivity.
  • Incident Management: Manage and prioritize incoming support requests and incidents through the helpdesk ticketing system, ensuring timely resolution and follow-up to maintain high levels of customer satisfaction.
  • System Maintenance: Perform routine and preventive maintenance tasks, including system updates, patches, and backups, assisting with the configuration and deployment of new hardware and software.
  • User Support: Assist end-users with the setup, configuration, and troubleshooting of IT equipment and software applications, providing clear instructions and solutions to resolve technical issues efficiently.
  • Documentation: Create and maintain detailed documentation of technical issues, resolutions, and standard operating procedures, developing and updating knowledge base articles and user guides to support self-service and knowledge sharing.
  • Collaboration: Work closely with other IT team members and departments to address complex issues and support cross-functional projects, providing feedback on recurring problems and contributing to process improvements.
  • Training: Conduct training sessions and workshops for end-users on new technologies, tools, and best practices, creating and delivering user guides and training materials as needed.
  • Security Compliance: Ensure adherence to IT security policies and best practices, assisting in monitoring and responding to security incidents and vulnerabilities.

Requirements

To be successful in this role, you must have:

  • Education: A Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: 5-8 years of experience in a helpdesk or technical support role, with a focus on advanced troubleshooting and system administration.
  • Technical Skills: Proficiency with operating systems (Windows), Office 365, office productivity tools (Microsoft Office Suite), networking concepts, and experience with Azure, Entra, EDR, VPN, and remote desktop tools.
  • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are preferred.
  • Soft Skills: Excellent problem-solving skills, strong communication abilities, and a customer-focused approach, with the ability to work effectively under pressure and manage multiple priorities.

Benefits

This position offers a competitive salary and benefits package, including:

  • A challenging and rewarding work environment
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic team

Location

This role will be based in Hyderabad (1 Vacancy) and Jaipur (1 Vacancy), with a flexible working arrangement that includes occasional evenings or weekends if necessary.

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