Technical Support Specialist
4 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Massil Technologies. As a key member of our support team, you will be responsible for providing first-line and second-line support for our Manufacturing Execution System (MES) PAS|X.
Key Responsibilities:
- Incident Management: Respond to and resolve technical issues reported by users in a timely and effective manner.
- Service Request Handling: Manage service requests, including user access requests, system configuration changes, and other administrative tasks.
- Knowledge Management: Contribute to and maintain our knowledge base, documenting solutions to common issues and best practices.
- System Monitoring: Monitor the performance and health of the MES PAS|X system, identifying and addressing potential issues before they impact users.
- Troubleshooting: Diagnose and troubleshoot complex technical issues related to the MES PAS|X system, escalating problems to higher support levels when necessary.
- User Support: Provide technical support and training to end-users, ensuring they can effectively use the system.
- Collaboration: Work closely with other support teams, development teams, and stakeholders to ensure seamless operation and continuous improvement of the system.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 3-6 years of experience in technical support or related field.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- Familiarity with manufacturing execution systems and industry-specific software.
Salary: ₹900,000 - ₹1,200,000 per annum, depending on experience.
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