Technical Support Specialist

4 days ago


Hyderabad, Telangana, India Massil Technologies Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Massil Technologies. As a key member of our support team, you will be responsible for providing first-line and second-line support for our Manufacturing Execution System (MES) PAS|X.

Key Responsibilities:

  • Incident Management: Respond to and resolve technical issues reported by users in a timely and effective manner.
  • Service Request Handling: Manage service requests, including user access requests, system configuration changes, and other administrative tasks.
  • Knowledge Management: Contribute to and maintain our knowledge base, documenting solutions to common issues and best practices.
  • System Monitoring: Monitor the performance and health of the MES PAS|X system, identifying and addressing potential issues before they impact users.
  • Troubleshooting: Diagnose and troubleshoot complex technical issues related to the MES PAS|X system, escalating problems to higher support levels when necessary.
  • User Support: Provide technical support and training to end-users, ensuring they can effectively use the system.
  • Collaboration: Work closely with other support teams, development teams, and stakeholders to ensure seamless operation and continuous improvement of the system.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 3-6 years of experience in technical support or related field.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and interpersonal skills.
  • Familiarity with manufacturing execution systems and industry-specific software.

Salary: ₹900,000 - ₹1,200,000 per annum, depending on experience.



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