Technical Support Professional
3 days ago
**About the Role**
Tata Consultancy Services is a leading global IT services company that offers unparalleled service excellence to our clients. We are currently seeking a skilled Technical Support Professional to join our team in Hyderabad/Noida.
**Salary and Benefits**
We offer an estimated salary of ₹10-25 lakhs per annum, commensurate with experience and qualifications. Our comprehensive benefits package includes opportunities for career growth, professional development, and a healthy work-life balance.
**Job Description**
As a Technical Support Professional at Tata Consultancy Services, you will be responsible for providing end-user support and resolving technical issues related to EUC and software/OS installations. Your primary duties will include:
- Responding to and resolving technical requests and incidents in a timely manner
- Providing excellent customer service and ensuring high levels of user satisfaction
- Collaborating with cross-functional teams to resolve complex technical issues
**Required Skills and Qualifications**
To succeed in this role, you must have:
- A strong background in IT support and a proven track record of delivering high-quality results
- Excellent communication and problem-solving skills, with the ability to articulate complex technical concepts to non-technical stakeholders
- Experience working with modern ITSM tools, such as Service Now
- ITIL v3 Foundation certification or equivalent
**Why Join Us?**
Tata Consultancy Services offers a dynamic and challenging work environment, with opportunities for career growth and professional development. Our commitment to innovation and excellence has earned us recognition as a leader in the IT services industry. If you are passionate about technology and dedicated to delivering exceptional results, we encourage you to apply for this exciting opportunity.
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