Technical Support Expert

2 weeks ago


Hyderabad, Telangana, India Townhall Full time
About the Role

As a Customer Support Engineer at Townhall, your daily mission is to resolve customer tickets with technical expertise and finesse.

You will provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. Additionally, you will collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.

Your responsibilities will include:

  • Providing high-quality support to customers through various channels (desk and chat).
  • Resolving customer tickets efficiently using technical expertise and effective communication skills.
  • Collaborating with product and software development teams for permanent resolutions of recurring issues.
  • Staying updated on product features, technical specifications, and industry trends to provide accurate and timely support.

The ideal candidate will have a strong background in relevant fields, excellent communication skills, and the ability to work independently in a fast-paced environment.

We estimate an annual salary of $75,000-$100,000 based on market standards and location considerations.



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