Technical Support Specialist

20 hours ago


Hyderabad, Telangana, India Tech Mahindra Full time
Job Title

Technical Support Specialist - SAP/Vendor Invoice Management Expert

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for identifying and resolving customers' issues in a timely manner via telephone support and written correspondence.

Key Responsibilities
  1. Identify and resolve customer issues efficiently and effectively.
  2. Manage customer relationships and maintain accurate records of all interactions within our CRM application.
  3. Provide suggestions for alternative support options for issues not related to OpenText's products.
  4. Test OpenText product issues within various environments for validation and solution purposes.
  5. Report software bugs and customer suggestions to Subject Matter Experts (SMEs).
Technical Requirements
  • 10+ years of hands-on experience working on OpenText VIM.
  • 10+ years of experience working in a technical support environment.
  • Experience with SAP R/3 and S4/HANA.
  • Knowledge of SAP workflow and ABAP programming.
  • Proficiency in ALV Report Development.
  • Working knowledge of SAP FI/MM modules (technical) and business processes.
  • Familiarity with SAP Fiori and Web services.
  • Skills in dialog programming, building custom screens, and transactions.
  • Excellent phone and written communication skills.
  • Excellent problem-solving and organizational skills.
Estimate Salary

Rupees 8 lakhs per annum, based on industry standards for similar roles in Hyderabad.

Join Our Team

At Tech Mahindra, we offer a dynamic work environment that fosters growth and development. If you have the required skills and experience, please apply for this exciting opportunity to become part of our talented team.



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