Voice Support Expert
4 weeks ago
Company Overview:
Techm & Verizon is a leading provider of international customer support voice services, offering a unique opportunity to join their team as a Voice Support Expert in Hyderabad.
Salary:
Up to ₹4.5 LPA + Performance-based Incentives
Job Description:
The Voice Support Expert will be responsible for providing exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.
Key Responsibilities:
- Handle inbound calls from customers, addressing queries and complaints regarding telecom and broadband services.
- Provide technical support to customers, ensuring effective resolution of issues.
- Maintain high standards of customer service and satisfaction throughout each interaction.
- Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
- Collaborate with team members to improve processes and enhance customer experience.
Required Skills and Qualifications:
The ideal candidate should have a minimum of 8 months of on-paper experience in International Customer Support Voice and excellent English language proficiency.
Benefits:
- Two-way cab facility for pickup and drop.
Others:
This role offers an immediate start or a 30-day notice period, with no bond required. The estimated salary range is based on industry standards and location.
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