Voice Support Expert

4 weeks ago


Hyderabad, Telangana, India Nexgenhiringexperts Full time

Company Overview:

Techm & Verizon is a leading provider of international customer support voice services, offering a unique opportunity to join their team as a Voice Support Expert in Hyderabad.

Salary:

Up to ₹4.5 LPA + Performance-based Incentives

Job Description:

The Voice Support Expert will be responsible for providing exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.

Key Responsibilities:

  • Handle inbound calls from customers, addressing queries and complaints regarding telecom and broadband services.
  • Provide technical support to customers, ensuring effective resolution of issues.
  • Maintain high standards of customer service and satisfaction throughout each interaction.
  • Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
  • Collaborate with team members to improve processes and enhance customer experience.

Required Skills and Qualifications:

The ideal candidate should have a minimum of 8 months of on-paper experience in International Customer Support Voice and excellent English language proficiency.

Benefits:

  • Two-way cab facility for pickup and drop.

Others:

This role offers an immediate start or a 30-day notice period, with no bond required. The estimated salary range is based on industry standards and location.



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