Key International Voice Process Executive
11 hours ago
**Senior Associate Role Overview:**
As a Senior Associate in Tech Mahindra's Verizon Process, you will be responsible for handling customer inquiries and providing support for Verizon services in an international voice process. The role requires excellent communication skills in English (both verbal and written) to ensure accurate information is provided and customer queries are resolved efficiently.
**Job Responsibilities:**
- Handle customer calls and provide timely responses to resolve their queries.
- Meet quality and performance metrics on calls to maintain high service standards.
- Collaborate with team members to improve processes and performance.
**Salary and Benefits:**
The estimated salary for this position is up to 4.6 LPA + Incentives. Additionally, employees are entitled to a 2-way cab facility.
**Requirements and Qualifications:**
- A minimum of 8 months of experience in international voice processes.
- Any Undergraduate (UG), Graduate (G), or Postgraduate (PG) qualification.
- Excellent communication skills in English.
**Work Environment:**
You will work in a dynamic environment with rotational shifts and have the opportunity to advance your career in an international voice process.
**About Tech Mahindra:**
Tech Mahindra is a leading IT company that offers various job opportunities across different domains. As a part of our Verizon Process, you will be working on international voice processes and have the chance to learn from experienced professionals.
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