Customer Support Expert
2 days ago
At Nexgenhiringexperts, we are seeking a Customer Support Expert to provide top-notch customer service to consumers via telephone, instant messaging, and email.
This role involves handling customer inquiries, resolving basic support issues, and escalating more complex problems to the appropriate product support specialists.
The ideal candidate will have excellent communication skills, a strong command of English, and experience in international voice support.
Key Responsibilities:
- Provide customer support by phone, email, or instant messaging to consumers.
- Serve as the primary contact for inbound customer issues, escalating technical product-related issues as needed.
- Process a high volume of inquiries related to our products and services, aiming to resolve a targeted percentage of these inquiries.
- Troubleshoot customer problems, identify the root cause, and utilize tools and resources effectively to resolve issues.
- Follow up on escalated issues with coaching and mentoring to enhance overall knowledge and problem-solving skills.
- Track and document inbound support requests, ensuring proper notation of customer issues.
- Update customer information accurately and meet quality standards, adherence to schedule, and average handling time.
Benefits:
- We offer a competitive salary range of 2.5-4 LPA, depending on experience.
-
Customer Support Expert
3 weeks ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeAbout the RoleWe are seeking an experienced Customer Support Associate to join our team in Hyderabad. As a key member of our customer support team, you will be responsible for providing exceptional customer service via telephone, instant messaging, and email.
-
Customer Support Expert
1 day ago
Hyderabad, Telangana, India HighRadius Full timeAbout HighRadiusHighRadius is a pioneering provider of cloud-based autonomous software for the Office of the CFO, renowned for transforming critical financial processes for over 800 leading companies worldwide.Our Values and RecognitionWe're trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone,...
-
Service Desk Specialist
4 days ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeCustomer Support Expert Job DescriptionAt Diebold Nixdorf, we are seeking a highly skilled and motivated Customer Support Expert to join our team. This is an exciting opportunity to work with a global company that delivers innovative technology solutions to connect people to commerce.About the Role:We are looking for a proactive customer support specialist...
-
Cloud Support Expert
2 weeks ago
Hyderabad, Telangana, India myGwork Full timeAbout the JobWe are seeking a highly skilled Cloud Support Expert to join our team at Amazon Web Services (AWS). As a member of our global support organization, you will play a critical role in helping customers succeed with our cloud platform.
-
Customer Support Management Expert
3 days ago
Hyderabad, Telangana, India NetScore Technologies Full timeAbout NetScore TechnologiesNetScore Technologies is an award-winning Oracle NetSuite Partner headquartered in Vienna, Virginia. Our focus lies in building AI-powered cloud applications for the Retail and Wholesale Distribution verticals.Role OverviewWe are seeking an experienced Customer Support Manager to join our growing cloud ERP practice in Hyderabad....
-
Voice Support Expert
2 weeks ago
Hyderabad, Telangana, India Nexgenhiringexperts Full timeCompany Overview:Techm & Verizon is a leading provider of international customer support voice services, offering a unique opportunity to join their team as a Voice Support Expert in Hyderabad.Salary:Up to ₹4.5 LPA + Performance-based IncentivesJob Description:The Voice Support Expert will be responsible for providing exceptional customer support by...
-
Technical Support Expert
4 weeks ago
Hyderabad, Telangana, India Programming Full timeWe are seeking a skilled Technical Support Expert to join our team at Programming.Job DescriptionAbout the Role:The ideal candidate will have strong analytical skills, technical expertise, and a proactive approach to troubleshooting and resolving issues. As a Technical Support Expert, you will work closely with cross-functional teams to provide technical...
-
Salesforce Technical Support Expert
4 weeks ago
Hyderabad, Telangana, India CriticalRiver Inc. Full time**Job Title:** Salesforce Technical Support Expert **About the Role:We are seeking a highly skilled Salesforce Technical Support Expert to join our team at CriticalRiver Inc. This is an excellent opportunity for someone who wants to take their career to the next level and work with a leading company in the industry. **Job Responsibilities:The successful...
-
Customer Engagement Expert
17 hours ago
Hyderabad, Telangana, India Godrej Properties Limited Full timeJob Description:">A skilled Customer Engagement Expert is sought to join Godrej Properties Limited, driving customer satisfaction and loyalty through effective redressal of grievances and complaints.">Key Responsibilities:">">Analyzing customer feedback to refine services and ensure timely solutions to daily grievances">Maintaining open communication with...
-
Database Support Specialist
4 weeks ago
Hyderabad, Telangana, India Xemplar Insights Full timeOverview: As a Database Support Specialist, you will play a vital role in providing expert technical assistance and support to customers and internal teams.
-
Technical Support Expert
1 month ago
Hyderabad, Telangana, India Aptly Technology Corporation Full timeAbout the RoleWe are seeking a highly skilled Technical Support Expert to join our team at Aptly Technology Corporation. This role is perfect for an individual with a passion for delivering exceptional customer experiences and a strong background in technical support.
-
Fashion Stylist and Customization Expert
2 weeks ago
Hyderabad, Telangana, India Gopal Bros Full timeFashion Stylist and Customization Expert**About Gopal Bros**At Gopal Bros, we specialize in premium ethnic wear, including customized suits, sherwanis, and traditional ensembles. We are looking for a skilled Fashion Stylist and Customization Expert to join our team.**Job Summary**As a Fashion Stylist and Customization Expert, you will play a key role in...
-
Cyber Security Infrastructure Specialist
4 weeks ago
Hyderabad, Telangana, India Support Revolution Full timeAbout Support Revolution">We are a high-growth organisation that revolutionises the way businesses approach Oracle and SAP maintenance costs.Our mission is to empower organisations by cutting their maintenance costs in half, providing better quality service, and freeing them from mandatory upgrades.We achieve this through our innovative solutions and expert...
-
ABAP Expert for SAP Implementation and Support
3 weeks ago
Hyderabad, Telangana, India Phoenix Business Consulting (Intelligent Enterprise) Full timeJob Title:ABAP Expert for SAP Implementation and Support We are seeking an experienced ABAP Expert to join our team at Phoenix Business Consulting. As a key member of our implementation and support team, you will play a vital role in delivering high-quality SAP ABAP solutions to our clients. About the Role The successful candidate will have extensive...
-
Technical Salesforce Expert for Global Support
17 hours ago
Hyderabad, Telangana, India CriticalRiver Inc. Full timeJob Description:We are seeking a skilled Technical Salesforce Expert to join our team at CriticalRiver Inc. in Hyderabad.The successful candidate will play a pivotal role in delivering technical support solutions and ensuring alignment with client requirements and business objectives.Leveraging deep Salesforce expertise, this individual will ensure smooth...
-
Hyderabad, Telangana, India myGwork Full timeAbout the RoleWe are seeking a highly skilled Capacity Planning Expert to join our team at Amazon. This is a unique opportunity to be part of a dynamic organization that values innovation and customer satisfaction.Company OverviewAmazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. Our...
-
Technical Support Specialist
2 weeks ago
Hyderabad, Telangana, India Tech Mahindra Full timeJob TitleTechnical Support Specialist - SAP/Vendor Invoice Management ExpertAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for identifying and resolving customers' issues in a timely manner via telephone support and written...
-
Custom Fashion Expert
3 weeks ago
Hyderabad, Telangana, India Gopal Bros Full timeAbout Us: At Gopal Bros, we specialize in premium ethnic wear, including customized suits, sherwanis, and traditional ensembles.Role Overview: As a Custom Fashion Expert, you will play a key role in assisting customers with their fashion needs, guiding them through the customization process, and ensuring a perfect fit and exceptional shopping experience.Key...
-
Customer Support Liaison
4 weeks ago
Hyderabad, Telangana, India Sids Farm Hiring Full timeAt Sids Farm, we are dedicated to providing our customers with exceptional service and support. As a Customer Support Liaison, you will play a vital role in ensuring that our customers have an outstanding experience with our products.The ideal candidate will be based out of Hyderabad and able to work on-site. They will provide excellent customer service,...
-
Technical Support Expert
2 weeks ago
Hyderabad, Telangana, India Townhall Full timeAbout the RoleAs a Customer Support Engineer at Townhall, your daily mission is to resolve customer tickets with technical expertise and finesse.You will provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. Additionally, you will collaborate with cross-functional teams to escalate and resolve complex...