Customer Engagement Expert
2 days ago
Job Description:
">A skilled Customer Engagement Expert is sought to join Godrej Properties Limited, driving customer satisfaction and loyalty through effective redressal of grievances and complaints.
">Key Responsibilities:
">- ">
- Analyzing customer feedback to refine services and ensure timely solutions to daily grievances">
- Maintaining open communication with customers to resolve queries via phone calls, emails, or walk-ins">
- Cordinating with internal teams to streamline collections and ensure timely payment receipts">
- Liaising with the Facilities team to address customer issues during snagging and desnagging processes">
- Implementing process improvements to reduce customer queries and enhance overall customer experience">
- Ensuring accurate updating of payment details in SFDC portals by collaborating with the Finance team">
- Proactively addressing customer concerns and escalating issues as necessary">
- Developing and maintaining positive relationships with customers to foster trust and loyalty">
- Collaborating with cross-functional teams to drive business growth and customer satisfaction">
Required Skills and Qualifications:
">The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a proven track record of delivering high-quality customer service. A degree in a related field and relevant industry experience are essential for this role.
">Benefits:
">Godrej Properties Limited offers a competitive salary package, including an estimated ₹12,00,000 per annum, along with opportunities for professional growth and development in a dynamic and supportive work environment.
">Company Overview:
">Godrej Properties Limited is a leading real estate developer committed to delivering exceptional customer experiences and creating value for all stakeholders. Our team of experts works tirelessly to design and deliver innovative and sustainable living spaces that meet the evolving needs of our customers.
">Salary:
">₹12,00,000 per annum
">Location:
">India ( specifics not included for security purposes )
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