Fintech Customer Engagement Specialist
5 days ago
Viyona Fintech is a cutting-edge fintech company revolutionizing the financial services industry with innovative solutions.
Job SummaryWe are seeking enthusiastic and dynamic individuals to join our team as Fintech Customer Engagement Specialists. In this role, you will be responsible for interacting with potential and existing customers, promoting our financial services, and ensuring an excellent customer experience.
About the Role- Make outbound calls to potential and existing customers to promote our fintech services.
- Provide detailed information about our products and services, such as QR code generation, payment solutions, and money transfers.
- Handle inbound customer queries and provide timely and accurate solutions.
- Maintain and update customer databases with complete and accurate information.
- Build strong relationships with customers and ensure high satisfaction levels.
- Achieve daily, weekly, and monthly targets as assigned.
- Address customer concerns professionally and escalate issues when required.
- Stay updated on Viyona Fintech's offerings, features, and benefits to effectively communicate with customers.
- Excellent communication skills.
- A positive attitude and strong interpersonal skills.
- Ability to handle objections and solve problems efficiently.
- Basic knowledge of financial services or a willingness to learn quickly.
- Fresher or up to 1 year of experience in telecalling, customer service, or a related field.
- $35,000 - $45,000 per annum (dependent on experience).
- Comprehensive training to familiarize you with fintech solutions.
- Growth opportunities within a fast-paced and innovative organization.
- A vibrant work culture that values collaboration and learning.
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