Customer Engagement Solutions Specialist

3 days ago


Hyderabad, Telangana, India myGwork Full time
About the Role

This is a unique opportunity to join the WWCP Hercules team as a Customer Engagement Solutions Specialist. In this role, you will be responsible for developing and applying domain/process expertise, deploying data visualization, managing stakeholders, and providing analytical solutions to answer queries.

Key Responsibilities
  • Understand various operations across the team to drive business impact.
  • Manage high-severity requests by collaborating with different teams to mitigate risks to business, customer experience, and associate experience.
  • Execute high-impact mitigation actions using various tools.
  • Work closely with product teams and align them with respect to your focus area.
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
  • Analyze and solve business problems with a focus on understanding root causes and driving forward-looking opportunities.
  • Suggest changes for improvement of processes and amend SOPs once they are approved.
  • Plan and execute identified projects by working with various teams.
  • Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
Requirements

To succeed in this role, you will need:

  • 1+ years of tax, finance, or a related analytical field experience.
  • 2+ years of complex Excel VBA macros writing experience.
  • Bachelor's degree or equivalent.
  • Experience defining requirements and using data and metrics to draw business insights.
  • Experience with SQL or ETL.
Preferred Qualifications

We welcome candidates with:

  • Experience creating complex SQL queries joining multiple datasets, ETL DW concepts.
  • Experience using very large datasets.
  • Experience with reporting and Data Visualization tools such as Quick Sight/ Tableau/ Power BI or other BI packages.
Salary Range

The estimated annual salary for this position is $120,000 - $160,000 based on industry standards and location.



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