Customer Engagement Solutions Specialist
3 days ago
This is a unique opportunity to join the WWCP Hercules team as a Customer Engagement Solutions Specialist. In this role, you will be responsible for developing and applying domain/process expertise, deploying data visualization, managing stakeholders, and providing analytical solutions to answer queries.
Key Responsibilities- Understand various operations across the team to drive business impact.
- Manage high-severity requests by collaborating with different teams to mitigate risks to business, customer experience, and associate experience.
- Execute high-impact mitigation actions using various tools.
- Work closely with product teams and align them with respect to your focus area.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
- Analyze and solve business problems with a focus on understanding root causes and driving forward-looking opportunities.
- Suggest changes for improvement of processes and amend SOPs once they are approved.
- Plan and execute identified projects by working with various teams.
- Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
To succeed in this role, you will need:
- 1+ years of tax, finance, or a related analytical field experience.
- 2+ years of complex Excel VBA macros writing experience.
- Bachelor's degree or equivalent.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience with SQL or ETL.
We welcome candidates with:
- Experience creating complex SQL queries joining multiple datasets, ETL DW concepts.
- Experience using very large datasets.
- Experience with reporting and Data Visualization tools such as Quick Sight/ Tableau/ Power BI or other BI packages.
The estimated annual salary for this position is $120,000 - $160,000 based on industry standards and location.
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