Customer Experience Transformation Specialist
5 days ago
We are seeking a highly skilled Customer Experience Transformation Specialist to join our team at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
As a Customer Experience Transformation Specialist, you will play a key role in driving business outcomes through customer experience strategy. You will work closely with cross-functional stakeholders across the globe to identify opportunities for improvement and develop targeted solutions.
With 10+ years of relevant work experience in account-based, customer or relationship marketing and communications, you will possess excellent stakeholder management skills, be data-driven, and have a high degree of ownership. Your experience in program management, customer research and analytics, and/or customer experience/success will enable you to navigate complex business problems and drive projects forward.
The ideal candidate will be highly organized, able to complete a high volume of tasks and projects with little to no guidance and tight deadlines. A passion for being customer-obsessed, with a willingness to deep-dive and find solutions to complex problems, is essential. Good verbal and written communication skills, with demonstrated experience engaging and influencing senior executives, are also required.
This role offers a competitive salary range of $120,000 - $160,000 per annum, depending on location and experience. In addition to a comprehensive benefits package, you will have the opportunity to work in a fast-paced and highly cross-functional organization that values diversity, equity, and inclusion.
BASIC QUALIFICATIONS:
- 4+ years of building financial and operational reports/data sets that inform business decision-making experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
PREFERRED QUALIFICATIONS:
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA
- Knowledge of Tableau
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