Account Management Specialist

2 weeks ago


Hyderabad, Telangana, India Votary Softech Solutions Pvt. Ltd. Full time
Job Title: Account Management Specialist

We are seeking a seasoned professional to fill the role of Account Management Specialist at Votary Softech Solutions Pvt. Ltd.

About Us

Votary Softech Solutions Pvt. Ltd. is a pioneering technology solutions provider that specializes in delivering innovative solutions that drive business transformation and enhance customer experiences.

The successful candidate will be responsible for managing and optimizing our Customer Relationship Management (CRM) system while maintaining strong client relationships.

Key Responsibilities:
  • CRM Management: Maintain and optimize the CRM platform for maximum efficiency and user-friendliness.
  • Data Integrity: Ensure data integrity through regular audits and updates.
  • Customer Engagement: Develop personalized strategies to engage and retain customers.
  • Upselling & Cross-selling: Identify opportunities for upselling and cross-selling to maximize revenue.
  • Reporting & Analytics: Generate detailed reports on customer behavior, sales trends, and campaign performance.
Qualifications:
  • Educational Background: Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.
  • Experience: Minimum of 4 years in customer management, account management, project management, upselling, and cross-selling.
  • Technical Skills: Proficiency in CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
  • Soft Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, client-focused with strong negotiation and conflict-resolution skills, and detail-oriented with the ability to multitask.
Salary and Benefits

The estimated salary range for this position is ₹20-30 lakhs per annum, depending on experience and qualifications. The company offers a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.



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