International Inbound Billing Support Representative
11 hours ago
Job Description:
The International Inbound Billing Support Representative will play a crucial role in resolving customer inquiries and issues related to billing. This position requires excellent communication skills, attention to detail, and the ability to work independently.
Responsibilities:
- Resolve customer billing inquiries and issues through query solving techniques and provide clear information.
- Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Required Skills:
- Minimum 06 months of international voice experience.
- Understanding of recurring bills, billing cycle changes, due dates, prorate charges, auto-pay & surcharges, service charges, and taxes.
- Experience resolving customer issues in billing.
- Demonstrated communication skills.
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willingness to work in a 24*7 environment (rotational shifts/5 days a week).
- Customer-centric and logical thinking.
Perks and Benefits:
cab facility both ways, loyalty bonus up to ₹20k, rotational shifts, professional responses to all queries.
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