International Inbound Billing Support Representative

11 hours ago


Pune, Maharashtra, India Tech Mahindra Full time

Job Description:

The International Inbound Billing Support Representative will play a crucial role in resolving customer inquiries and issues related to billing. This position requires excellent communication skills, attention to detail, and the ability to work independently.

Responsibilities:

  • Resolve customer billing inquiries and issues through query solving techniques and provide clear information.
  • Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Required Skills:

  • Minimum 06 months of international voice experience.
  • Understanding of recurring bills, billing cycle changes, due dates, prorate charges, auto-pay & surcharges, service charges, and taxes.
  • Experience resolving customer issues in billing.
  • Demonstrated communication skills.
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willingness to work in a 24*7 environment (rotational shifts/5 days a week).
  • Customer-centric and logical thinking.

Perks and Benefits:

cab facility both ways, loyalty bonus up to ₹20k, rotational shifts, professional responses to all queries.



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