Service Contract Support Specialist

3 days ago


Pune, Maharashtra, India Smiths Detection Full time
Job Description

We are seeking a highly skilled Service Contract Support Specialist to join our team in providing exceptional billing support to our customers.

The successful candidate will be responsible for ensuring accurate and timely billing of contracts, as well as providing excellent customer service. This is a challenging and rewarding role that requires strong analytical and communication skills.

Key Responsibilities:

  • Issuing invoices in SAP and submitting them through the correct channels;
  • Assisting with contract billing validation by cross-checking all available documentation;
  • Creating and maintaining billing plans in Excel as requested by clients;
  • Updating billing plans in SAP, including removing blocks or fixing obvious date typos;
  • Resolving billing issues and answering basic billing-related queries.

Client Liaison on Billing:

  • Following up on purchase orders renewals on a regular basis;
  • Requesting new portal access when necessary;
  • Providing excellent customer service and responding to client inquiries.

Documentation Management:

  • Filing contract documentation in the relevant folders and/or SAP;
  • Keeping the OTI COE tracker up to date;
  • Acting as the main administrator on third-party payment portals.

Requirements:

  • Experience with SAP contract billing (VA42, VA43, VF03, IW75 etc.);
  • Knowledge of Service Max Salesforce is desirable;
  • Understanding of contracts scope, billing periods, billing frequency, payment terms etc.;
  • Excellent customer service skills;
  • Attention to detail;
  • Experience working with Excel;
  • Ability to meet deadlines and prioritize tasks.

Benefits:

We offer an attractive salary range of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including flexible working hours, professional development opportunities, and a competitive pension scheme.

This is a fantastic opportunity to join a dynamic and growing company, with a focus on innovation and customer satisfaction.



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