Contract Support Professional
3 weeks ago
About the Role:
Icertis is seeking a highly skilled Contract Support Professional to join our team. As a key member of our customer support organization, you will play a critical role in delivering exceptional support experiences to our customers.
Key Responsibilities:
- Provide timely and effective support to customers using the Icertis Contract Lifecycle Management (CLM) platform.
- Work closely with customers to understand their needs and provide solutions to their issues.
- Develop and maintain in-depth knowledge of the Icertis CLM platform and its features.
- Collaborate with internal teams to resolve complex customer issues.
- Continuously improve support processes and procedures to enhance customer satisfaction.
Requirements:
- 3+ years of experience in application support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Deep understanding of database concepts and troubleshooting techniques.
- Experience with Windows Azure and Cloud Computing is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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