Contract Support Professional

3 weeks ago


Pune, Maharashtra, India Icertis Full time

About the Role:

Icertis is seeking a highly skilled Contract Support Professional to join our team. As a key member of our customer support organization, you will play a critical role in delivering exceptional support experiences to our customers.

Key Responsibilities:

  1. Provide timely and effective support to customers using the Icertis Contract Lifecycle Management (CLM) platform.
  2. Work closely with customers to understand their needs and provide solutions to their issues.
  3. Develop and maintain in-depth knowledge of the Icertis CLM platform and its features.
  4. Collaborate with internal teams to resolve complex customer issues.
  5. Continuously improve support processes and procedures to enhance customer satisfaction.

Requirements:

  • 3+ years of experience in application support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Deep understanding of database concepts and troubleshooting techniques.
  • Experience with Windows Azure and Cloud Computing is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.


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